All prices are in USD ($).
We accept Visa, Master Card, American Express and Discover. Credit card payments are processed securely through Stripe.
We also accept payments via PayPal.
We express ship our products worldwide by EMS, an International Express Mail Service that ships to more than 190 countries worldwide.
We will provide you with the EMS tracking number upon the shipment of your order.
Your telephone number is required for the international efficient delivery.
Please allow 3 business days for order processing and 4-7 business days for delivery from the date of shipment.
We have a flat rate shipping fee structure based on country and total purchase amount:
If you are not completely satisfied with your purchase, we will replace or refund your purchase within 5 business days. Please email us (reply to your order confirmation email) if you are unhappy with your purchase and we will coordinate the return with you.
All items must be shipped back to us within 7 business days after they are received. The shipping cost will be the responsibility of the buyer.
The cost of the purchase (minus the original shipping cost) will be refunded within 48 hours of receiving the returned item.
Discounted and sale items are final sale and not returnable.
Woven basket bags of all varieties (ours include) are inherently textured and not entirely smooth. We carefully inspect each of our bags before we ship them to ensure they are the highest quality and as smooth as possible. Please be mindful of the fabrics you choose to wear with your bag as basket weaves can cause pulling with very fine fabrics. We do not accept returns for snags to outfits.
Any additional taxes and duties assessed by customs are the responsibility of the customer. United States customers – please contact us if you run into problems receiving your order due to customs.
All credit card payments made on the Sol Tropicali website are managed by Stripe through their secure payment processor. Our website is also a secure website. We do not store or process any of your credit card or other financial data.
We will never share your contact details with any other company or person.
By ordering any of our products, you agree to be bound by these terms and conditions.